Since Sandy impacted the region on Monday, NSTAR crews have restored power to nearly 400-thousand customers and efforts are continuing to repair the damage currently affecting the remaining customers.
“As our crews remain intensely focused on the remaining damage and outages caused by Sandy, we want to commend all of our NSTAR workers and contractors on their outstanding work,” said Werner Schweiger, President of NSTAR Electric. “We expect a lot from everyone involved in our restoration efforts because our customers deserve nothing less, and our workers were up to the task.”
Throughout NSTAR’s response, local emergency officials have had unprecedented access to information specific to their communities through new web-based tools and an increased role of the company’s community liaisons.
While there’s always room for improvements to be made to new systems put in place for emergency response, the feedback NSTAR has been receiving has been very positive.
“NSTAR’s communication and coordination efforts before, during and after Hurricane Sandy have been extremely helpful to us,” said George Fernandes, City of Cambridge. “They’ve made great strides in keeping us in the loop on their plans, acting quickly on our requests, and being responsive to the needs of our citizens.”
On Cape Cod, where towns jointly participate in a regional emergency management organization, the response to NSTAR’s enhanced coordination and communication efforts has been equally encouraging.
“On behalf of the Regional Emergency Planning Committee on Cape Cod, I want to commend NSTAR for the strides they’ve made in keeping us informed throughout the restoration process," said REPC Chairman and Mashpee Fire Chief George Baker. "The web-based systems they’ve put in place and the improved communication with community liaisons made a significant difference in our ability to coordinate our response with the company's.”